IT Support Analyst
Location: Los Angeles, CA
Employment Type: Direct Hire
Job ID: 140748
Date Added: 10/01/2024
Location: Downtown Los Angeles –onsite
The Company
Headquartered in Los Angeles, this Law Firm is a leader in the commercial real estate markets. With 240+ attorneys and a National presence, they have evolved into a full service firm offering market leading solutions across a myriad of industries and verticals. As they continue to expand, their IT team is focused on modernizing their tech stack and implementing new technology to enhance the partnership their Attorneys offer to the Firm’s clients.
Compensation Expectation: $60,000 – $80,000
What You’ll Do As a User Success Analyst:
- Serves as first point of contact for users contacting the Service Desk
- Analyzes and solves end-user questions and issues related to software and basic hardware issues
- Escalates Level II and beyond issues to the appropriate team as necessary
- Creates, assigns, and tracks service tickets in ticketing system to ensure timely completion
- Creates and maintains the Service Desk Knowledge Base.
- Assists in creating documentation for users, and customizes vendor documentation to meet Firm and departmental standards.
- Becomes a subject matter expert in specialized applications as needed or assigned on specific technology
- Collaborates with the Service Desk Team (Level I and Level II) to determine trends in support tickets and determines if there is a need for training as a result
- Shadows users to gain ‘real world’ knowledge of how the users work in order to better train and support them
- Conducts instructor-led, webinar, one-on-one or just-in time training sessions
Qualifications:
You could be a great fit if you have:
- 3+ years of experience providing software and hardware support
- Microsoft Office and Adobe Acrobat experience required
- High school diploma or equivalent required; college degree preferred
- Law firm experience preferred
- Problem-solving and analysis skills, ability to adapt quickly under pressure
- Ability to learn new applications and technologies
- Ability to listen, understand and articulate technical and non-technical information to customers, peers and/or management
- Flexibility to work overtime
This client requires that a background check be completed. A background check is required to protect our company/client and its stakeholders by ensuring that we hire individuals with a trustworthy history, which helps maintain a safe and secure workplace. This proactive measure minimizes potential risks and promotes a culture of integrity within the organization.
Benefits Offered:
Employer provides access to:
- 2 levels of medical insurance for you and your family
- Dental insurance for you and your family
- Vision insurance for you and your family
- 401k
- Overtime
- California has the following sick leave policy: accrue 1 hour for every 30 hours worked up to 48 hours. If you are based in a different state, please inquire about that state’s sick leave policy.