Program Manager
Location: REMOTE, NY
Employment Type: Contract
Job ID: 141020
Date Added: 07/17/2026
Location: Remote
Compensation Expectation: $75-85/hour
The Company:
A global enterprise technology company delivering cloud-based workflow and AI-driven solutions that help organizations modernize operations and accelerate digital transformation.
The Role of Senior Program Manager
We are seeking a Senior Program Manager to lead strategic AI-first transformation initiatives within ServiceNow’s Acceleration & Modernization organization. This role is responsible for driving enterprise-wide programs that accelerate AI adoption, modernize delivery methodologies, and improve how technology solutions are implemented across internal teams and external partners.
Key Responsibilities
- Lead multiple strategic programs focused on AI adoption, delivery modernization, and organizational transformation
- Develop and manage comprehensive program plans, including milestones, dependencies, resource planning, and success metrics
- Drive execution across cross-functional teams while proactively managing risks, priorities, and program deliverables
- Partner with Product, PMO, Delivery, and Enablement teams to ensure successful implementation of AI-first methodologies
- Lead pilot programs, define success criteria, capture insights, and recommend improvements for enterprise-wide adoption
- Facilitate decision-making across globally distributed stakeholders and ensure alignment throughout the program lifecycle
- Establish program governance, delivery standards, communication frameworks, and best practices
- Monitor program performance and provide executive reporting
- Support portfolio planning and continuous improvement
- Lead retrospectives and apply lessons learned
Knowledge & Experience
- 5–7+ years of program/project management in technology organizations
- Success leading complex cross-functional initiatives
- Understanding of technical product development and delivery workflows
- Experience with Agile, Waterfall, and hybrid methodologies
- Strong planning, dependency, and risk management skills
- Excellent communication and stakeholder management
- Experience supporting AI adoption or organizational transformation is highly desirable
Preferred Skills
- Professional Services or Delivery Operations experience
- ServiceNow platform familiarity
- Pilot programs, change management, or go-to-market experience
- Knowledge of AI/ML technologies
- Experience with global teams
- PMP, SAFe, or related certification preferred
This client requires that a background check be completed. A background check is required to protect our company/client and its stakeholders by ensuring that we hire individuals with a trustworthy history, which helps maintain a safe and secure workplace. This proactive measure minimizes potential risks and promotes a culture of integrity within the organization.
Benefits Offered:
Employer provides access to:
- 3 levels of medical insurance for you and your family
- Dental insurance for you and your family
- 401k
- Overtime
- New York State has the following sick leave policy: accrue 1 hour for every 30 hours worked up to 40 hours. If you are based in a different state, please inquire about that state’s sick leave policy.